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FAQ

HOW DO I START PLAYING AT LADBROKES GAMES?

To Register: Just click the ‘Join' button located at the top of any page on Ladbrokes GAMES, or click here to fill in the Ladbrokes GAMES registration form.

To Make a Deposit: After you have registered with Ladbrokes Games you can log in and fund your account by simply clicking on the ‘Banking' button at the top of any page.  You will then be asked to register your debit card or choose a payment method.  Once you fund your Ladbrokes GAMES account, be sure to visit our Bonus Store to choose your custom-tailored bonus.

To Start Playing: To start playing, simply choose your favourite game and click ‘Play Now'.  You can also browse our games by category on the Ladbrokes GAMES homepage.

For more information on how to get started, please click here.

I ALREADY HAVE A LADBROKES ACCOUNT. DO I HAVE TO OPEN A NEW ACCOUNT?

No need, you can use your current username and password to log in to the NEW Games tab.

IF I OPEN AN ACCOUNT THROUGH THE LADBROKES GAMES, CAN I ALSO PLAY GAMES OR PLACE BETS IN THE OTHER LADBROKES PRODUCTS ?

You are certainly welcome to use your Ladbrokes GAMES account to play at any of our Ladbrokes products found here. Always ensure you transfer funds to the wallet applicable to the product you wish to play. 

I HAD FORGOTTEN MY CUSTOMER ID/PASSWORD

Please click on this link in order to retrieve your Password or Customer ID.

IS ANYONE ALLOWED TO PLAY ONLINE AT LADBROKES GAMES?

You must be at least 21 years of age or above the legal age for gambling in the jurisdiction you reside, in order to open a Ladbrokes Casino account or to use the Ladbrokes Casino site.

IS IT SAFE TO USE MY DEBIT CARD AT LADBROKES CASINO/GAMES?

Ladbrokes Casino/GAMES uses several security measures to protect your information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit card information, is a priority for us. Data on our secure pages is encrypted using Secure Sockets Layer (SSL) 128 bit key encryption.  Our security certificate is issued by Thawte.

HOW CAN I WITHDRAW MY WINNINGS?

To withdraw money from your account, visit the Ladbrokes Games Cashier by clicking on the DEPOSIT icon located at the top of any Ladbrokes Games webpage, and then selecting Withdraw.  To complete your withdrawal request, choose the method that serves you best and enter the required information.

 

WHAT IS A "PENDING WITHDRAWAL"?

When you request a withdrawal, it is processed by Ladbrokes CASINO/GAMES and then credited to your bank/e-wallet account. Whilst the withdrawal is being processed by us, it is in a held status.

As long as the withdrawal is in a held status you will be able to request for it to be cancelled. You can check if your withdrawal is held via the Statement section on 'My Account'.

Withdrawals are generally held for 3-6 Business days between Mondays – Fridays.

IS IT POSSIBLE TO VIEW MY TRANSACTION HISTORY?

To view your history and progress, please log in to Ladbrokes Casino/GAMES and select ‘My Account' from the drop down menu next to your username, located on the top right corner of every Ladbrokes Casino/GAMES webpage.  Then click on the ‘Transaction History' tab to view your transaction history.

DO ALL BONUSES HAVE TURNOVER REQUIREMENTS?

In every promotion we will make the requirements very clear. Most bonuses will carry such requirements, though some promotions may not have turnover requirement, such as cash back offers, free spins and cash prizes.

Please refer to the specific terms of use and conditions of every promotional material you receive or read on the site in order to remove any doubt.

CAN I CHANGE MY MIND AFTER I'VE PLACED A BET?

If you have placed a bet on our table games ie Roulette, Baccarat, Craps and Blackjack, you need to double click on that specific game and bet will be removed as long as the game has not started.

If you wish to remove unspent coins when playing Video Poker or one of our Slots, just click on the "Cash-out" button and monies will be credited back to your account.

HOW DO I KNOW THE GAMES ARE FAIR?

Ladbrokes Casino/GAMES guarantees fair play at all times, assuring you the operation of our games involves no human interference through the use of a certified and audited Random Number Generator (RNG).

More info can be found by clicking here

WHAT HAPPENS IF I GET DISCONNECTED WHILST PLAYING LADBROKES GAMES?

You can be assured that if you are disconnected for whatever reason whilst playing any game in Ladbrokes CASINO/GAMES, one of two things will happen:

If you have not completed your hand when disconnection occurs, when you re-connect, the game will continue from where you left off.

If you have completed your hand and the bank is playing its hand at the time of disconnection, the game will continue and the outcome will be seen when you reconnect.

You can test this for yourself (as we have) by disconnecting yourself half way through your game and re-connecting again. We did this several times getting both winning and losing hands.

The Vegas systems are set up to react instantaneously with the games played, i.e. the final result is known by the computer the moment the 'play' button is clicked. The seconds or minutes that the games take to 'run' are purely cosmetic for the enjoyment of the user.

I NEED FURTHER ASSISTANCE, WHERE SHOULD I GO?

You can contact our Friendly Customer Service which is available around the clock.

Follow this link to get all the info you need.